2. It's the cog-like symbol on the right-hand side. You can also locate lost devices using the SmartThings Find feature within the SmartThings app. com and tap on TO HELP PEOPLE WITH THE PROBLEM IN THE FUTURE. Please follow the below steps: Step1: Go to Find My Mobile https://findmymobile. On my Samsung S23 Ultra (through Verizon), the "Extend Unlock" feature is not working with "Trusted Places" (set to my home address selected using Google Maps) while I am home. Jan 6, 2022 · If so, try unlocking the phone via Find my Mobile: https://findmymobile. An uncertified screen protector may interfere if it covers or touches the in-screen fingerprint sensors. Jan 4, 2023 · Following this 'update', the ( correct) screen unlock password will not work. Try via findmymobile. Jul 23, 2020 · Verizon can't do anything about your phone unlock patterns not working, all they can advise is a factory reset. When you find it, tap the X icon and swipe to the right If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Open Find My Mobile now on a computer, phone, or web browser. com and tap on Feb 21, 2024 · Remote unlock removed? 02-21-2024 11:22 AM in. The 'Remote unlock' feature should be activated on your device. Open the internet browser and input the following website address: https://account. Samsung Find My Mobile Click Unlock. Your phone may show as inactive if your Samsung phone doesn’t have 3G or WiFi Restart the phone or tablet. 19-02-2021 08:28 PM. What you're describing is a phone fault, not something to do with the carrier. want to unlock my s23 ultra without loosing data need resolution. Find My Mobile is now part of SmartThings Find, a service that allows users to manage and control their missing device remotely using the SmartThings Find website. Pretty sure ‘Remote Unlock’ is set up for my phone. If I put my German SIM card in the phone, findmymobile finds the phone. 07-31-2020 10:56 AM. Refer to the image below and click on theUnlockicon to unlock your device. Went to a phone repair shop they can't hard reset it. com, click on the Sign in button and input the login credentials of your Samsung account, then click on the Sign in button once more. If you have backed up your device, you can restore your data and settings after resetting your device. Whether your product is in warranty or out of warranty, we're here to help. Hi , i have another phone , xiaomi , did not problem for open for face control, i think If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Oct 27, 2023 · 2921 Views. First Poster. Options. I have the Samsung galaxy S8. Set up the Ultrasonic Fingerprint Scanner at the bottom of your phone’s screen. That's assuming you have enabled remote unlock in find my mobile. Enable “Lock & Erase” feature. Don’t want to do a factory reset, and locked out for 8 hours. Factory Reset. You will need this when requesting your carrier Feb 18, 2020 · Each time your phone is reset and your samsung account is added, the device is treated as a new device. Register your fingerprint using the Power key. Now unable to unlock the phone. Please note: unlocking issues can sometimes be solved with a soft reset. Beginner Level 2. Jan 24, 2024 · Step 1: Type *#06# in your phone's dial pad to get your International Mobile Equipment Identity (IMEI) number. Find your Galaxy S9+ on the screen. Now use your fingerprint or passcode to unlock the phone. com. Galaxy S. I have a samsung a51, I was looking round samsung find my phone. If you have previously backed up your data and want to know how to restore it on another device you can find out more in Aug 6, 2023 · 1 REPLY. If you've already tried these steps and are still experiencing issues, it's best to reach out to T-Mobile directly for further assistance. 2 Access the SmartThings Find Website. Samsung help desk via another phone, although very nice, polite, and helpful, could do more than suggest that we do a factory reset, thus having to loose a lot of information hat was not backed up. Feb 19, 2021 · Galaxy Tab A6 PIN forgotten - reset not working. At least that's what worked for me. Step 2: Here, tap on Face recognition. Members_29TLNzv. When trying to do a hard reset pressing the Power and Volume buttons the tablet is rebooting, but I don’t get into the reset menue. Told him what it said on my screen. A map will be displayed with the last known location. Jan 9, 2024 · If you are unable to unlock your phone, you can try the troubleshooting steps here: https://www. May 23, 2021 · Also tried to go to findmymobile. (It is activated when you log in to your Samsung account on your device). Then, connect your phone to the computer via usb. Android Unlock is the easiest way to unlock an Android phone with an unresponsive screen. Clear search Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Select Sign in, and then enter your Samsung account credentials. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Or, it must be an account that is assigned as a guardian. “Unable to connect to phone” will be shown. Tried find my mobile gives option to lock but not unlock, does this mean phone really isn’t locked? Called Samsung chat and spoke with someone conflicting info. com and tap on Find My Mobile - Samsung. They all worked for precisely one day and ever since I've had to go back to using my pattern to unlock (or face or fingerprint, which doesn't always work ei Some Galaxy phones come with a preinstalled screen protector that will work with the in-screen fingerprint sensor. You can do so on the www. If I try with the UK SIM, the findmymobile service can't find the phone. Apr 22, 2024 · Press and hold both the power button and the volume up button to enter recovery mode. com and tap on Feb 18, 2020 · Each time your phone is reset and your samsung account is added, the device is treated as a new device. @Jacxsprw: If you have forgotten your PIN, and if Remote Unlock is enabled on your tablet, then you can use Find My Mobile to unlock the device. Set a temporary Sep 20, 2023 · If you have multiple devices under this account, ensure you choose the one you wish to unlock. Oct 21, 2019 · In response to LucasFD. Oct 21, 2019 · This was actually my solution, but it still had a momentary drawback, as I was completely unable to set any new option to lock the phone (Pin, Pattern, FingerPrint, etc). I only got my S23 4 days ago and already none of the methods for extending unlock - Home Location, Pick-up, and On-body detection, are working. Ensure Remote controls and Remote unlock are enabled. it will bypass the lock screen and connect to kies. My wife's phone is Galaxy S22 plus, which got locked for some reason. Tried to use samsung smart things find, but unable to see unlock feature. Once located, click 'Unlock My Screen'. It needs to be the same Samsung account associated with the phone or tablet. A Samsung account must be added to your device. Apr 14, 2023 · 14-04-2023 01:51 PM - last edited ‎20-04-2023 04:29 PM. Next, select SIGN IN. Delete all data from the phone or tablet. Enter your Backup PIN or Google Account. Step 3: Once you’re in Recovery mode Jan 25, 2023 · To unlock your Galaxy phone, you can follow the steps below: 1. Need Samsung for that one. Tried google find my phone but it can't detect my device even if it is next to me. 07-10-2023 12:58 PM in. Get support. Just tap Ring to have your watch play a sound and vibrate. samsung, logged into my account and tried to unlock my phone that way but that keeps telling me "Can't unlock your phone. Unlock Android Phone with Unresponsive Screen via Android Unlock. I figured I'd see if anyone else was h having the same issue. The PIN is required for unlock and shutdown. Double tap to view the lock screen, and you’ll see a Wi-Fi or 4G symbol. Disconnect the phone or tablet and then attempt to turn it on by pressing and holding the Power button (or Side button) for 15-20 seconds. Improve this answer. An option to find your phone will be available. Dec 14, 2023 · 14-12-2023 12:47 AM. I have noticed that the extend unlock isn't working. answered Nov 25, 2013 at 16:50. Sometimes you may be prompted to try an alternate method, like your password. Verizon CS is there for billing issues and network problems. With this in mind, please follow the link below, sign in to Find My Mobile using the Samsung account details that are registered to the tablet, and you should be good to go. 25-10-2023 10:34 AM. 3. If the in-screen fingerprint sensor isn't working, it's possible that another screen protector has been installed on top. Apr 27, 2023 · Try powering off your device, waiting for a few seconds, and then turning it back on. Please Note: The service center cannot unlock a device without deleting the user data as a result of performing a factory data reset in order to unlock the device. This help content & information General Help Center experience. samsung. You might be able to use Find My Mobile or Smart Switch to back up your device, use a mouse or keyboard on your device, or connect to a TV or PC monitor. 03-26-2023 07:21 PM in. Oct 4, 2023 · Step 1: Power off the phone and long-press the power and volume down buttons until the phone turns up. Tried to enter same pin but not working. There are several ways to access and recover the data from your device. If you cannot find your Galaxy device, you may need to purchase a new one. Let go of all buttons if you see the SAMSUNG logo. May 21, 2024 · While Samsung does not unlock phones directly, your carrier can provide you with an unlock code. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. The connected phone or tablet’s Offline finding settings will also be applied to your Galaxy Watch and Buds. Check for fingerprint recognition issues. Mar 26, 2023 · Face recognition not working. Dec 13, 2023 · It is important to note that all user data on the device will be deleted once the factory data reset is performed. We are here to help. May 12, 2023 · This gives the impression that your phone is network-connected. Tip 9. Dec 8, 2023 · 1 To locate your mobile device, log into the SmartThings Find site and click Locate my mobile. If I hold dow May 27, 2020 · Solution 5: Unlock Phone with Samsung Find My Phone Account. Step 1. The most recent update got installed and now my phone shows nothing when I hit the unlock button - normally it comes up with the pattern lock so I can unlock it, but now I just have blankness and the back arrow which does nothing. I got a new samsung s23 ultra and cannot use face recognition while trying to add a face for a lock it shows black screen in face detection. 06-08-2023 11:50 AM. Jan 25, 2021 · Switch on Find My Mobile and activate remote settings. Share. Scroll down and tap on Biometrics. 2 If this if the first time you've logged in, click the checkbox to agree to the terms and conditions and then click I agree. Tap the Settings icon. Now, open Find My Mobile on a browser, phone, or personal computer. Oct 27, 2023 · Note: Your device should be turned on, connected to a network, and registered on your Samsung account. After 1-2 days and a restart, I could restore my pattern+fingerprint solution working! View solution in context. - Close original thread and solution. Dec 9, 2023 · 25-10-2023 10:30 AM. Change your lock screen security to something other than the unlock type you currently have. To use SmartThings Find, ‘Allow this phone to be found’ in Find My Mobile settings must be turned on. 5. I’m new to this - trying to unlock a locked Samsung Galaxy S22 phone from the Smart Things site, but it’s not giving me an “unlock” option. Apr 24, 2023 · Step 2. Find my mobile is Samsung's solution to helping you find your Samsung Galaxy phone or tablet if it's lost or if you are locked out of your phone. Step 2. May 11, 2023 · Power the device down and restart it. That means your old device data will remain in find my mobile database. Please be sure to back up all the user data on the device frequently. I got a notification (Android System) about a Bug Report #2 captured but can't check Next, make sure that the switch next to Fingerprint unlock is turned on. It supports all mainstream Android devices and can remove all screen locks without touching the screen. I am trying to unlock my late mother's PIN locked Samsung Galaxy A21S (SM-A217F). Aug 30, 2023 · After that, check if your Android phone is accessible or not. 0 Likes. Reply. Remotely lock your phone or tablet. If I hold the power button to bring up the shutdown / restart options, it flashes Jul 3, 2023 · This phone was purchased from my carrier, by my families small corporation, that cell account has 5-7 phones depending on the season,I do some work for them and the carrier offers nice deals to corporations on hardware, but I know my Dad, the director of the corp, is not into knox management tools or something, he uses an iphone and isn't some Jan 9, 2024 · If you are unable to unlock your phone, you can try the troubleshooting steps here: https://www. I've tried restarting the phone and turning it off, but it won't allow this either. after that, have someone call your phone. Feb 18, 2020 · Each time your phone is reset and your samsung account is added, the device is treated as a new device. In some cases, carriers may also have the option to unlock your phone remotely; however, if you have received an unlock code and need to enter it manually, this guide is for you. Step 2: Note down the IMEI number. Galaxy Wearable will open SmartThings Find. Remote unlock is off. First, turn on Kies. It won't allow me to use the fingerprint sensor, and when I put in my PIN, the screen just goes black for a few seconds, and then returns to the lock screen. I cant even switch my phone off or restart it as it is asking me to draw the pattern. com/us/support/troubleshooting/TSG01001570/. Enter a wrong lock password or pattern 5 times > Tap Forgot Pattern when it appears on the screen. On fitness bands, tap Find My Band or Find My Gear. The Samsung Galaxy logo will appear. Oct 24, 2021 · Hi, I'm currently unable to unlock my phone. Face to face Support. But don’t unlock the phone. Your registered Samsung device will be shown in the Samsung Find My Phone Account once you logged in to Samsung Account. Enter Feb 18, 2020 · Each time your phone is reset and your samsung account is added, the device is treated as a new device. Support is also available on your mobile device through the Samsung Members App. I must not have Remote Unlock or USB Debugging turned on because all the methods I tried that mention that don't work. Watch on. Turn off your device and reconnect it to the appropriate charger until it's fully Oct 27, 2023 · Note: Your device should be turned on, connected to a network, and registered on your Samsung account. Step 2: Use the Power button to select Recovery mode. 03-26-2023 01:18 PM in. This can help refresh the network connections and may assist with the unlocking process. Path: Settings > Biometrics and Security > Find My Mobile> Remote unlock. It been working fine but currently it should be working since I'm home but every time I turn my screen on it's locked. Select Recovery Mode and then Wipe data/factory reset and confirm this option. This portrays that your phone is connected to a network. Log into the Samsung account and click 'Locate My Device'. It is a UK phone, however I am currently in Germany. Key in your Samsung account password and click 'NEXT'. If the screen turns on, your device needed to be charged. On your phone, navigate to the Galaxy Wearable app, and then tap Find My Watch. You’ll see an option to locate your phone. Samsung, apparently, could not instigate a software roll back, unlock Oct 23, 2023 · LaRon_Williams (LaRon Williams) October 23, 2023, 4:19am 1. The mobile device registered under your Samsung account will appear on the right-side of the screen. Note: If the fingerprint sensor on your device is located on the Side key or below the Side key, you can disable the "Fingerprint always on" option to prevent accidental unlocks. Your phone will restart and you can Jan 9, 2024 · If you are unable to unlock your phone, you can try the troubleshooting steps here: https://www. Even with that set in "Trusted Places" (and being there!), I'm having to enter my phone's 4-digit PIN *each* time I turn on my phone -- even if it's Hi all, I updated to beta 5 today. ", needed to turn on my mobile data too because it refused to connect to my Wi-Fi. Help & tips for your product, manuals & software download and Face-to-face support. Dec 19, 2020 · I've tried Google's Find My Device, and there is no Unlock option. No SD Card and no SIM in. The Remote controls feature must be on to access your Apr 25, 2024 · Here’s how to do it on your Samsung Galaxy phone. katka85. If not - a Factory Reset may be the only way to actually access your phone again. Scroll down to Biometrics and security and then tap Find My Mobile. That is what I am doingbut Unlock option dissapeared and yes remote unlock is enabled Jan 9, 2024 · If you are unable to unlock your phone, you can try the troubleshooting steps here: https://www. We would like to show you a description here but the site won’t allow us. Before you check in this page, please make sure your Samsung device is active. Then press Volume Up and Power key for a short while. com and tap on If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. 3 Select the device you want to find from the device list and run the desired function. Check that there are no issues regarding your screen protector. To register a device as a Find Aug 5, 2020 · Hi, I cant seem to be able to unlock my phone even though I am drawing the correct pattern and I dont have the fingerprint option activated. I press lock my phone when I try to unlock it it says remote unlock is turned off. Use the power button to select an option. One chat told me to bring phone and my receipt showing ownership and ubreakifix will unlock. 10-27-2023 07:25 PM in. 4. If you are unable to unlock the phone, you can try a factory reset from the recovery menu. Other services for lost phones or tablets. Your phone should now be easy to find! If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. I don‘t have the PIN to unlock my Galaxy Tab A6. Nov 24, 2022 · Student. Then, make sure you have the screen on. With the device unlocked, swipe down from the top of the screen to reveal the Quick Settings panel. . Step 1: Open the Settings app > tap on Security and privacy. Jan 4, 2024 · Verizon phone carrier who doesn’t support Samsung cloud. Change each password of registered accounts. Do try to access your phone via Find My Phone - if you have enabled the unlocking function, you would be able to remove all of the security settings. To perform a soft reset, press and hold down the power and volume down keys until the screen turn black and the Samsung logo appears. I am sure its correct as it has been the same one for over 3 years. Feb 24, 2023 · 1 Check if “Settings” > “Samsung account” > “Find My Mobile“ > “Allow this phone to be found” is turned on. Nov 2, 2019 · Go to the Android Device Manager from a computer. Step 3: After pressing 'Unlock', a verification pop-up will emerge. Jan 11, 2021 · When you want to track a phone or device, navigate to the Find My Mobile website. I have seen that new and older phones both have a "forgot pattern" option after multiple tries, but god forbid that the s8 with android 9 allows that. Some times when you try to locate the device, you may be seeing the status of old device which is no more active. Aug 24, 2023 · Connect the device with the computer by the USB Type C and push Volume Down + Power button to switch off your phone. 24-11-2022 04:44 AM. To unlock your device using your finger, tap the screen or press the Power button or Side If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Navigate the menu using the volume rocker. Now use Volume keys to select Wipe cache partition and confirm with the Power button. Search. If you choose to enter Backup PIN, just tap OK. Check the image below for reference and select the 'Unlock' icon. com and tap on Dec 8, 2023 · And here is how to unlock Samsung phone forgot password in this method. Pls help. 1 Like. Follow the given steps on the page to lock your phone. nb dz em ht gy uh vw qz tr dm